Policies
All prices are subject to an additional 13% charge for HST.
Cancellations more than 48-hours prior to the date of the first class of the series can be refunded minus a 15% administrative and processing fee, or the account can be credited with no administration and processing fees.
Cancellations within 48-hours prior to the date of the first class of the series will not be refunded. The participant can receive a credit in the amount they paid to apply towards a future workshop or pre-registered series.
Cancellations within 24-hours of the date of the first class of the series will not be refunded or credited.
Same day cancellation or non-attendance will be charged as if attended.
Privacy Policy
By using this site you are accepting the practices described in this Privacy Policy.
Note: The privacy practices set forth in in this policy are for websites within the CarlyStong.com portfolio. If you link to other third party websites, please review the privacy policies posted at those sites. CarlyStong.com is not responsible for how data or information is treated/handled by any third party website that you link to from our site(s).
At CarlyStong.com your personally identifiable information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information confidential and secure) have access to this information. Under no circumstances will CarlyStong.com sell, trade, rent, exchange or otherwise share your personal information with any other person, company, or organization unless required to do so by law or court order.
The information published on this site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that CarlyStong.com may alter the information on this website from time to time. CarlyStong.com shall have no liability arising from the use by any party of the information on this website.
In addition if you would like to quote or republish more than a Fair Use excerpt, please contact admin@carlystong.com
If you do not agree to these terms and conditions, please do not use the site or its online payment systems.
Copyright
Copyright is a tricky issue. I’d like to just put the website under a blanket Creative Commons license but many of the images were taken by friends and are used with their permission and some of the writing has been done for other people (and reprinted by permission). So, attribution is ©CarlyStong.com. Email me if you would like to quote or republish more than a Fair Use excerpt or use any photos that you find on the site and we can probably come to an agreement.
Medical Disclaimer
The CarlyStong.com website contains information intended to assist you in improving your health and overall well being; however, the information presented herein is offered only as-is for informational and educational purposes and is not a substitute for the professional judgment of a medical professional.
CarlyStong.com makes no warranty or representation whatsoever regarding the services or products provided through or in connection with the website. Use your own discretion when performing any recommended movements or practices. Work at your own level and explore your own limits.
The reader and viewer of the information presented by this site assumes all risks when using the information provided herein. This site's operators, authors, owners, and affiliates disclaim any and all liability from the information provided herein. Any medical, financial, legal, health, psychological or other information provided on this site is not intended as a replacement for professional consultations with qualified practitioners. If this site provides health-related or medical information, no such information provided by this site is intended to treat or cure any disease or to offer any specific diagnosis to any individual as we do not give medical advice, nor do we provide medical or diagnostic services.
If you have reason to believe this site may be hosting content that is slanderous, illegal, promoting dangerous acts or in violation of copyright law, please contact us by emailing admin@carlystong.com.
We strongly recommend that you get professional medical advice before you perform any techniques, poses, postures or routines presented on our site. We thank you for visiting us and want the best for you, your practice, and your wellness.
Drugs, Alcohol, and Medications Policy
Individuals under the influence of alcohol or legal or illegal drugs will not be permitted entry to CarlyStong.com sponsored events.
Alcohol and legal or illegal drugs are strictly prohibited while at CarlyStong.com sponsored events. On an exceptional basis for CarlyStong.com sponsored social events, alcohol may be served with the explicit approval of Carly Stong. On such occasions, workers, clients, and visitors are required to exercise moderation and good judgment and avoid operating a motor vehicle with a blood alcohol level above the legal standard.
Clients and visitors are expected to use prescribed and over-the-counter medications responsibly. The intentional misuse of medications (for example, using the medication other than as prescribed, using someone else’s prescribed medication, or combining medication and alcohol use against direction) while at CarlyStong.com sponsored events, is prohibited.
Applicable Taxes
Unless otherwise indicated, all prices are subject to an additional 13% charge for H.S.T.
Online Studio Memberships
Online Studio Memberships are non-transferrable between people and non-refundable once purchased.
Pre-Registered Series and Events
Our mission is to provide the very best experience for our customers - with our exceptional yoga products and second-to-none customer care.
We guarantee our products to be of the highest quality, free of manufacturer defects. We promise that everything you purchase from us will support your practice for years to come.
Care instructions for all of our products can be found on their respective product pages on shophalfmoon.com.
We are not able to accept returns for items that have been damaged, altered, or improperly used. Some examples:
We accept returns and exchanges on most products up to 14 days after an order arrives (the date we contact you to arrange pick up). Items must be in original condition for return (unless found to be defective).
The following items are final sale:
We are unable to refund initial shipping charges or those incurred in returning items.
Private Yoga One-on-Ones
Your appointment time is reserved just for you and if you should need to cancel your scheduled appointment, we require that you notify us at least two business days in advance of your appointment by emailing carly@carlystong.com. Cancellations less than two business days notice will be charged the full price of the scheduled session.
Cancellations more than 48-hours prior to the date of the first class of the series can be refunded minus a 15% administrative and processing fee, or the account can be credited with no administration and processing fees.
Cancellations within 48-hours prior to the date of the first class of the series will not be refunded. The participant can receive a credit in the amount they paid to apply towards a future workshop or pre-registered series.
Cancellations within 24-hours of the date of the first class of the series will not be refunded or credited.
Same day cancellation or non-attendance will be charged as if attended.
Privacy Policy
By using this site you are accepting the practices described in this Privacy Policy.
Note: The privacy practices set forth in in this policy are for websites within the CarlyStong.com portfolio. If you link to other third party websites, please review the privacy policies posted at those sites. CarlyStong.com is not responsible for how data or information is treated/handled by any third party website that you link to from our site(s).
At CarlyStong.com your personally identifiable information is kept secure. Only authorized employees, agents, and contractors (who have agreed to keep information confidential and secure) have access to this information. Under no circumstances will CarlyStong.com sell, trade, rent, exchange or otherwise share your personal information with any other person, company, or organization unless required to do so by law or court order.
The information published on this site is provided for the use of its visitors and you are advised that, although care has been taken to ensure technical and factual accuracy, some errors may occur. No guarantee is given of the accuracy or completeness of information on these pages. Please be aware that CarlyStong.com may alter the information on this website from time to time. CarlyStong.com shall have no liability arising from the use by any party of the information on this website.
In addition if you would like to quote or republish more than a Fair Use excerpt, please contact admin@carlystong.com
If you do not agree to these terms and conditions, please do not use the site or its online payment systems.
Copyright
Copyright is a tricky issue. I’d like to just put the website under a blanket Creative Commons license but many of the images were taken by friends and are used with their permission and some of the writing has been done for other people (and reprinted by permission). So, attribution is ©CarlyStong.com. Email me if you would like to quote or republish more than a Fair Use excerpt or use any photos that you find on the site and we can probably come to an agreement.
Medical Disclaimer
The CarlyStong.com website contains information intended to assist you in improving your health and overall well being; however, the information presented herein is offered only as-is for informational and educational purposes and is not a substitute for the professional judgment of a medical professional.
CarlyStong.com makes no warranty or representation whatsoever regarding the services or products provided through or in connection with the website. Use your own discretion when performing any recommended movements or practices. Work at your own level and explore your own limits.
The reader and viewer of the information presented by this site assumes all risks when using the information provided herein. This site's operators, authors, owners, and affiliates disclaim any and all liability from the information provided herein. Any medical, financial, legal, health, psychological or other information provided on this site is not intended as a replacement for professional consultations with qualified practitioners. If this site provides health-related or medical information, no such information provided by this site is intended to treat or cure any disease or to offer any specific diagnosis to any individual as we do not give medical advice, nor do we provide medical or diagnostic services.
If you have reason to believe this site may be hosting content that is slanderous, illegal, promoting dangerous acts or in violation of copyright law, please contact us by emailing admin@carlystong.com.
We strongly recommend that you get professional medical advice before you perform any techniques, poses, postures or routines presented on our site. We thank you for visiting us and want the best for you, your practice, and your wellness.
Drugs, Alcohol, and Medications Policy
Individuals under the influence of alcohol or legal or illegal drugs will not be permitted entry to CarlyStong.com sponsored events.
Alcohol and legal or illegal drugs are strictly prohibited while at CarlyStong.com sponsored events. On an exceptional basis for CarlyStong.com sponsored social events, alcohol may be served with the explicit approval of Carly Stong. On such occasions, workers, clients, and visitors are required to exercise moderation and good judgment and avoid operating a motor vehicle with a blood alcohol level above the legal standard.
Clients and visitors are expected to use prescribed and over-the-counter medications responsibly. The intentional misuse of medications (for example, using the medication other than as prescribed, using someone else’s prescribed medication, or combining medication and alcohol use against direction) while at CarlyStong.com sponsored events, is prohibited.
Applicable Taxes
Unless otherwise indicated, all prices are subject to an additional 13% charge for H.S.T.
Online Studio Memberships
Online Studio Memberships are non-transferrable between people and non-refundable once purchased.
Pre-Registered Series and Events
- Payments for all pre-registered series and events must be made prior to the scheduled class date to ensure your space. Your reservation is only made once payment for the pre-registered series or event is received.
- If space is available, pre-registered series may be pro-rated for late registrations.
- Two business days before the program start date: participants may withdraw two business days before a program starts and a full credit will be placed on their account. All e-transfer and cheque requests are subject to a $10 administrative and processing fee.
- Cancellations within two business days prior to the program start date will not be refunded. The participant can receive a credit in the amount they paid for the pre-registered series or event.
- Cancellations with less than two business days notice or non-attendance will be charged as if attended.
- If a pre-registered series and/or event is cancelled by CarlyStong.com due to low enrolment, registrants of the course will receive a credit their account in the amount paid for use in a future offering, with no additional administrative or processing fees applied. Upon request, this amount can also be refunded if the registrant prefers, with no additional administrative or processing fees applied.
- Before the program start date: participants may withdraw before a program starts and a full credit will be placed on their account. All cheque requests are subject to a $10 service charge.
- After the program starts, but before the first class: refund/withdrawal requests received after the start date of the program will be pro-rated as of the date of notification and will not be backdated. Refund requests can be made no later than one business day prior to the third class. A pro-rated credit for the remaining classes can be left on account for future use at the Seniors Association. Cheque requests will be pro-rated as of the date of notification and are subject to a $10 service fee.
- On or after the third class: refund requests made on or after the day of the third class of the program, will be processed for medical reasons only and must be accompanied by a doctor's note. Refunds will be granted for the remaining classes of the program and will be processed as of the date of notification. They will not be backdated. Medical requests are not subject to a service charge.
Our mission is to provide the very best experience for our customers - with our exceptional yoga products and second-to-none customer care.
We guarantee our products to be of the highest quality, free of manufacturer defects. We promise that everything you purchase from us will support your practice for years to come.
Care instructions for all of our products can be found on their respective product pages on shophalfmoon.com.
We are not able to accept returns for items that have been damaged, altered, or improperly used. Some examples:
- Normal wear, scuffing, or discolouration that does not impact product performance
- Punctures or wear due to damage from outside elements or use for activities other than yoga (or similar fitness activities)
- Creasing due to improper storage
- Bolster covers that tear due to improper storage. To purchase replacement bolster covers please click here.
- Damage due to improper care, including use of harsh chemicals, machine washing/drying (where not advised by product care instructions)
We accept returns and exchanges on most products up to 14 days after an order arrives (the date we contact you to arrange pick up). Items must be in original condition for return (unless found to be defective).
The following items are final sale:
- Sale Items
- Yoga Mats
- Joy-a-Toes
- Hot + Cold Therapy Pillows
- Sleeping Pillows
- Eye Pillows
- Acuball Products
- Massage Balls
- Books and Cards
- Mat Clean
- Ayurvedic Copper Water Bottles
- Ayurvedic Wellness Oils
- Crystal Candle Holders
- Silk Eye Masks
- Cork Massage Balls
We are unable to refund initial shipping charges or those incurred in returning items.
Private Yoga One-on-Ones
Your appointment time is reserved just for you and if you should need to cancel your scheduled appointment, we require that you notify us at least two business days in advance of your appointment by emailing carly@carlystong.com. Cancellations less than two business days notice will be charged the full price of the scheduled session.
